ClimateTicker

Arcadia

45Mixed / Improving· Provisional
0 followersEnergy data·Washington DC, US·Founded 2014
www.arcadia.com

Energy intelligence platform aggregating utility data from 2,000+ utilities to enable businesses and developers to build clean energy products and generate accurate ESG energy reporting.

45/100
Mixed / Improving· Provisional

ClimateTicker Green Score · how it's calculated

Greenwashing risk: mediumData confidence: medium

Ownership

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Why it's on ClimateTicker

Arcadia is a genuine climate enabler: its core business aggregates utility data from thousands of providers globally, making it the connective tissue for climate tech companies building solar, EV, carbon reporting, and ESG compliance products. The platform does not directly cut emissions itself, but systematically lowers the data-access barrier that has historically slowed clean energy deployment. Investor confidence is high — $566M+ raised from J.P. Morgan Sustainable Growth Equity, Energy Impact Partners, and Macquarie — but Arcadia's own operational sustainability certifications and targets are thin, and its consumer-facing community solar arm carries meaningful customer-service and sales-practice controversy.

enablerArcadia earns revenue through SaaS/API subscriptions on its Arc data platform (sold to developers, enterprises, and energy service companies), utility bill management and energy procurement advisory fees from enterprise clients, and a subscription fee plus developer-side fees on its community solar program (now managed by Perch Energy for consumers).

Commitments & Certifications

other: Self-published, unverified ↗other: Deloitte audits REC purchases only ↗

Controversy & Greenwashing Watch

mediumConsumer billing disputes and onerous cancellation terms

Hundreds of BBB complaints and Trustpilot reviews allege unexplained charges, double billing, a non-disclosed 90-day cancellation period, and poor customer service resolution, with some consumers reporting utility accounts going into arrears without notification.source ↗

lowCommunity solar program transferred to Perch Energy

Arcadia's consumer community solar program was transitioned to Perch Energy, creating billing confusion and account disruption for existing customers who were not clearly notified of the change.source ↗

mediumDeceptive door-to-door sales practices

Multiple consumer sources document Arcadia's third-party sales reps falsely claiming government or utility affiliation, using aggressive/threatening tactics, and misrepresenting savings, resulting in sustained low ratings on BBB (1.22/5), Trustpilot (2.5/5), and Yelp (1.9/5).source ↗

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